We offer USPS, UPS, and Fed Ex shipping services. Actual carrier rates will be charged based on your location and the weight and size of the package. We offer free standard shipping (cheapest service; no insurance; we may split into multiple packages and not include shoe boxes or additional packaging materials) for orders up to 20 lbs as follows:
We also offer an insurance add on for purchases up to $200. We are not responsible for items lost or damaged in transit, so we recommend selecting an option with insurance for purchases of a high value. If your tracking shows your package as delivered and you have not received it, please contact the carrier directly.
Signature confirmation may be added to orders over $250 or orders sent to a P.O. Box.
We do our best to process and ship your order within two business days. Please note that we do not ship on Sundays or US holidays. Your order should arrive in two to seven business days once shipped unless you request shipping to an APO/FPO address. We currently only ship to addresses in the United States (including the US Terrirories) and Canada; we do not ship internationally.
We do not have a brick and mortar store at this time. Store pickup is offered for pre-approved Friends & Family Members only. Please do NOT select this opion unless you have been approved. In order to select this option at checkout, you need to uncheck the option for using the same Shipping Address as the Billing Address. Please pick up items within 1 week of purchase. Orders that have been paid for and not picked up after 4 weeks (and 2 notifications) will be forfeited.
If an item in your order is not currently available for shipment, it will either be placed on backorder or cancelled. Preorder and backordered items will be noted on our website with the expected date of arrival. However, on rare occasions they may not be. We will notify you of any delays within two days of placing your order and we do not expect delays to be more than two weeks unless noted online. We reserve the right to cancel items that are no longer available or that we cannot provide a date of arrival for. Refunds will be issues to your card or to your PayPal account. We may also ship your order in multiple packages. If you would like to cancel a backordered item, please email firstname.lastname@example.org and include your order number.