Registered Users may use the online return form (RMA) on this site for approval, provided you were logged in to your account when you placed the order and the item is eligible for return. We will generate and provide a pre-paid, insured return shipping label for you to use. You must ship the item within 3 days of receiving the label. Guests must first email us at email@example.com for approval and return instructions.
IF A RETURN DOES NOT MEET OUR CONDITIONS, the package will be refused or we will notify you of your option to have the package returned to you at your expense, or we may, at our discretion, issue a store credit and/or assess a 20% restocking fee. If you do not respond to our notification of your ineligible return within 14 days, we will consider the package as a forfeiture of items.
For Defective or Wrong Merchandise
Items cannot be submitted as defective after they are washed, worn, altered, or once the tags have been removed. Items are also not considered defective if damaged while opening your package with scissors or another sharp object. You must initiate your return within 5 days
of receiving your order. Please submit pictures of the manufacturer defect and packaging using the online RMA form or email to: firstname.lastname@example.org
. Once approved, we will issue a pre-paid label for you to use. You must ship the item within 3 days of receiving the label. Once we receive and inspect the item, we will either send a like replacement or provide a refund.
For Items that Don't Fit or you Changed Your Mind
The following cannot be returned:
- Items marked Final Sale (Outlet items 50% off or more).
- Undergarments, earrings, hats, head wraps and other hair accessories, makeup, bath & body items, and drinkwear.
- Items with a listed defect sold at a greatly reduced price.
- Personalized, Free Gift, or Promotional items.
- Holiday items are not returnable within 7 days of the holiday or after the holiday has passed.
- Items that were cut while opening your package with scissors or another sharp object.
Items must meet the following conditions:
- Any and all original tags must still be attached to the item.
- All items must be returned in their original unworn, unwashed, unaltered condition and must be free from damage, pet hair, stains (including makeup & deodorant), and odor (including perfume and pets).
- Shoes must be returned in the original shoe box (if provided) and shipped inside a protective shipping bag/box (not just the shoebox itself). All packing material in the shoe box (dust covers, shoe forms, etc.) must be included.
You must initiate your return within fourteen (14) days of receiving your order. Once we receive and approve the return, a refund will be issued to your card or to your PayPal account within 48 hours. Please be aware that we do not pay return shipping. The cost of your return label, if provided, will be deducted from your refund amount when we process your return. We do not refund original shipping charges. If you received free shipping on your order, the actual shipping cost for the returned item(s) may be deducted from your refund unless the original subtotal less the amount you paid for the returned item(s) still meets the threshold for free shipping.